I build teams, impactful experiences & scalable systems

Scroll to browse my recent work or view my quick-intro deck.

Ro

Ro’s Top-of-funnel

Defining & operationalizing merchandising & storytelling that built trust & drove conversion.

Barkbox

One Bark

Crafting & piloting a brand-centric vision for a unified, customer-oriented CX.

NBC News

Building & leading a design team

Establishing a design capability – building & leading the in-house product design team at CNBC.

Ro

Ro's onboarding

Aligning experience with customer value to reduce friction & increase conversion.

More of my work

NBC News

CNBC's core reading experience

Defining a habit-forming reading experience by aligning experience to customer needs.

Frog Design

Pershing X

Visioning an aspirational service experience for financial advisors & their clients.

Frog Design

Fintech financial report tools

Defining & piloting the MVP of a self-service financial report generator.

Reserve

Reserve's core UX

Defining an experience that enabled diners to find restaurants & seamlessly pay their check.

Visions & pilots

Defining 0 to 1 visions and testable, MVP pilots using rapid prototyping, discovery & collaborative workshopping.

NBC News
Prototyping CNBC's Apple TV viewing experience

Testing how CNBC's live programming, could incentivize OTT engagement.

Frog Design
Envisioning a learning, exam prep & certification platform

Defining a vision for multi-platform, service experience.

NBC News
CNBC Select: Prototyping a testable pilot

Testing ways to leverage scale & brand to create alternative revenue streams.

Deep dives

Defining end-to-end features, from concept to handoff (In-depth on the details).

Reserve
Improving conversion with conversational interactions

Architecting a conversational interaction to ease friction in two-sided marketplace.

Reserve
Enhancing digital payment in Reserve's native apps

Driving product adoption by enabling diners to split their restaurant check & pay digitally.

Reserve
Optimizing Reserve's onboarding to boost acquisition

Using intent-driven onboarding to optimize a mobile app onboarding & account creation process.

Reserve
Designing a reservation booking experience

Scaling to a new platform – Extending a native experience to the web.